There are times when it is essential to rapidly deploy a qualified team of specialists to address a pressing need. The decision to outsource the management of all or portions of an organization’s operations is an increasing trend across the country. CSM is available to assist organizations by providing a range of long and short-term management services designed to improve existing performance or to develop additional programming in response to identified needs and/or new revenue sources. The CSM team has significant experience in fitting seamlessly into an organization in order to design and lead a change process.
Training, Coaching
and Change Management
Training Services
Coaching, Staff Development and Management Training
CSM works to develop specialized training classes and to customize our library of existing programs to meet the unique needs of each of our clients. An extensive management training curriculum supports managers from entry level to senior executives. Course examples include:
- Transitions: Becoming a New Manager
- The Manager’s Toolkit
- Understanding Finance and Budgets
- Mastering Human Resources
- Best Behavior in the Workplace
A complete set of employee and manager development courses is also available. Clinical, technical and tactical topics are covered in a broad selection of training programs. CSM’s “Capture the Moment” training series can be rapidly expanded and supplemented to address key learning areas urgently needed by the organization.
CSM has a consistent structure and approach in tackling sensitive and increasingly essential topics. Examples include:
- Cultural Diversity
- Gender Sensitivity and Sexual Harassment
- Conflict Resolution
- Stress Management
Developing and retaining key managers and staff is essential to organizational success. CSM also supports our clients through the provision of individualized coaching services. Personalized programs are created to support the development of valuable middle and senior level managers. Delicate and challenging issues such as anger management, dealing with difficult employees and time management are addressed in a private and supportive manner.
If the particular need for training/education does not appear above or elsewhere on this site, please feel free to contact CSM. We welcome the opportunity to discuss how CSM could assist with your needs.
Train to Change: Reshaping the Culture
Faced with the need to change, CSM guides organizations in the development of a clear and comprehensive cultural change plan.
This blueprint provides a detailed description of clear behaviorally-based objectives related to relevant structure, process, and outcome variables. A critical step to successfully implementing a new culture is effectively securing consensus and “buy in” from all invested parties. To achieve these results, CSM’s methodology hinges on the implementation of a comprehensive training and communication plan.
Specific training programs, as well as “train the trainer” programs with selected key staff will help to lead the cultural change initiative. In addition to facilitating training, CSM will actively monitor the impact of these efforts and provide the support necessary to ensure follow through and successful completion of all objectives. If and when specific issues and deficiencies are identified, CSM will infuse necessary consulting resources including “Just in Time” training to enhance essential management skills to keep the project moving forward and on time.
Equally important throughout the change process is the need to effectively communicate and keep everyone informed. Through the implementation of team and unit meetings and a range of print and electronic mediums, CSM will facilitate the accurate, comprehensive and timely exchange of information throughout the organization. Regular and thorough evaluation of the extent to which these measures are being met will be provided and used to adjust the system accordingly.